FAQ

Welcome to the laurgeller.shop FAQ section — your go-to resource for beauty, care, and order support.
If you don’t find your answer here, our team at support@laurgeller.shop is always happy to help.

💋 About Our Products
Q1: Are your products cruelty-free?
Yes — every product sold on laurgeller.shop is 100% cruelty-free. We never test on animals or work with suppliers who do.

Q2: Are your formulas safe for sensitive skin?
Yes. Our products are dermatologist-tested, non-comedogenic, and free of harsh irritants.

Q3: Are your products vegan?
Many of our formulas are vegan-friendly. Ingredient details are listed on each product page for full transparency.

Q4: How long will my products last?
Most products remain fresh for 12–24 months after opening. Check the label for specific expiry guidance.

🚚 Orders & Shipping
Q5: Do you offer free shipping?
Yes! All orders include free standard shipping, with no minimum purchase required.

Q6: How long does delivery take?

Domestic: 2–4 business days
International: 7–12 business days
You’ll receive a tracking number once your package ships.

Q7: Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, email support@laurgeller.shop immediately, and we’ll update it for you.

🔄 Returns & Refunds
Q8: Can I return used makeup?
For hygiene reasons, opened or used products can’t be returned unless damaged or defective.

Q9: How do I request a return?
Email support@laurgeller.shop within 30 days of receiving your order, and we’ll assist you promptly.

Q10: How long do refunds take?
Refunds are processed within 5–7 business days after we receive your returned items.

🧴 Product Care
Q11: How should I store my products?
Keep them in a cool, dry place away from direct sunlight to preserve texture and color.

Q12: Do you offer refills or recycling programs?
We’re working on sustainable packaging solutions — stay tuned for eco-friendly updates!

💌 Customer Service
Q13: How can I contact customer support?
Simply email support@laurgeller.shop, and our beauty advisors will respond within 24–48 business hours.

Q14: Do you offer professional makeup consultations?
Yes! You can book a virtual consultation through our website or request recommendations by email.

Q15: Can I send a gift order?
Absolutely — select “Gift Packaging” during checkout, and we’ll include a personalized message.