Warranty Policy

At laurgeller.shop, we take pride in the quality and performance of every product we offer.
Our limited warranty ensures that you receive only the best — products made with care, tested for safety, and delivered with confidence.

1. Coverage
This warranty applies to products purchased directly from laurgeller.shop or authorized partners and covers manufacturing defects in packaging, formula, or performance.

Covered issues include:

Defective packaging or applicator malfunction
Formula inconsistency or separation due to manufacturing error
Product not dispensing properly
Not covered:

Normal wear, misuse, or accidental damage
Expired products or items exposed to extreme conditions
Unauthorized repairs or refills
2. Warranty Period
Each product is covered under a one-year limited warranty from the original date of purchase.
Proof of purchase is required.

3. Claim Process
To submit a claim:

Email support@laurgeller.shop with your order number and clear photos of the issue.
Our customer care team will respond within 3–5 business days.
If approved, we’ll arrange for a replacement or full refund.
4. Resolution Options
Depending on availability, you may receive:

A replacement of the same or equivalent product
A full refund to the original payment method
A store credit for future purchases
5. Limitations
Warranty applies only to original purchasers.
Replacements do not extend the warranty period.
We reserve the right to deny claims caused by misuse or expired products.
6. Need Help?
We’re here for you. Contact support@laurgeller.shop for personalized assistance.
We’ll make sure your experience remains as flawless as your glow.